It was timely to remind the team of how important the DBYD service is and an opportunity to learn about the updates. It is difficult at the moment to get access to training so this was a great opportunity to upskill in a safe environment. The course showed the cost of complacency, some in depth information regarding the differences in how services can be marked according to which plan you have. How a plan that appears professional can be dangerous taking into account the quality of the survey information (or utility plan limitations) and the survey quality classification system.